What to do if you suspect a frozen pipe or meter:

If someone in your home or business turns on a faucet and only has a trickle of water is coming out or no water at all and you suspect a frozen pipe or meter, take these steps:

• Identify whether the problem is throughout the house or in one area. If it’s only in one area of your household, you may be able to thaw the pipe by opening the cabinets to allow warmer air to circulate around the pipes.
• NEVER thaw a pipe with an open flame. You can use a hair dryer on low or a portable heater. Avoid using electrical appliances if there is standing water.
• Use warm water to soak towels, then wrap the towels around the frozen pipes.
• If the problem persists, contact a licensed plumber for additional guidance.

To report a suspected water main break or leak in your neighborhood, please contact JMWSC's Emergency Line at 803-359-8373.